Refund policy
Our Refund Policy
If for whatever reason you are not completely happy with your purchase, return it to us in pristine condition with tags attached by recorded post within 28 days of receipt. Please take care trying on garments and handle and repackage the items with care.
* Personalised garments, made to order items and club orders cannot be returned or exchanged unless faulty, so please ensure you order the correct size, colour, motif and name spelling before proceeding with your purchase.
* Refunds will be credited to your original method of payment.
* Although we do our best to make sure that the colours displayed on our Website are accurate, the actual colours may vary. Differences in monitors and the device you use to view the website will result in subtle differences in colour and textures.
If an EXACT COLOUR MATCH is required please purchase a colour card or send a swatch for colour match. We can also supply colour samples if appropriate.
ALL Colours shown online are for guidance and information ONLY.
* Rose Gymwear cannot be responsible for general wear and tear, for instance – some fabrics can show signs of pilling if they come into contact with velcro or any other rough surface, similarly diamantes very occasionally fall off. Metallic or foiled fabric may fade and dull over time with repeated washing, particularly if the washing instructions are not followed or when harsh detergents or fabric sofeners are used.
In addition to this returns policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 7 days.
This does not affect a customer's statutory rights or the right to return faulty goods.
How do I return a product?
All products must be returned in the original condition and in its original packaging. For hygiene reasons we do not offer refunds on products that have been worn or if they have come into contact with cosmetic products, smell of smoke or have pet hairs on them unless they are of unsatisfactory quality or unfit for purpose. We only accept returns that have been sent with ‘signed for’ or tracked postage.
We are unable to refund vouchers or discount codes, unless the leotard is faulty when a repair or replacement will be offered, please be extra careful choosing a size in this instance.
If an exchange is requested, please include an SAE, stamps or coins to the value of £3 to cover the cost of the return postage. (Items which have been wrongly sent by us will not incur this charge)
Returns Address
Rose Gymwear
4 Lynwood Close
Bosvenna View
Bodmin
PL31 1BA
Returns Postage
Rose Gymwear are not responsible for and do not cover returns postage. We recommend you obtain proof of postage when sending all items back to us, as unfortunately we cannot be held responsible for any items which do not arrive. We accept no responsibility for returns which are lost or damaged.
We will reimburse a Standard Second Class postal fee for items returned due to manufacturing faults.
How long does a return take to process?
We aim to process all returns and exchanges within 7 days unless a replacement needs to be manufactured when it can take 3-4 weeks. You will be issued with an email confirming the refund. Refunds will be credited to your original method of payment. We do not refund the original shipping fees, unless the order was posted out in error on our part.
Manufacturing Faults
In the rare occasion that one of our products develops a manufacturing fault, within 28 days from purchase we ask that you do the following:
Email us with your order number – date of purchase + preferably a photo, so that we can assess the issue fairly. Following this, one of our team will be in touch and advise you of the next steps, and together will decide the best course of action.
Important
If you are asked to return any items that have been worn, either for repair/refund we kindly ask you do not return any unwashed items, as we cannot for health and safety reasons, accept soiled goods for refunds or repairs. Rose Gymwear are not responsible for general wear and tear, for instance – some fabrics may show signs of pilling if they come into contact with velcro or any other rough surface, similarly, occasionally a diamante may fall off a leotard if the glue has been compromised, especially if the leotard is too small. Some repairs may be subject to a small charge.
Please note
Pilling may occur on sublimated fabrics, Velcro and any other rough surfaces can sometimes cause this. The back and bottom area of the leotard are more prone to pilling, this is an issue we cannot avoid and can occasionally occur due to the nature of the sublimated material. In addition, metallic or foiled fabric is prone to fading/dulling over time and with repeated washing. To prolong the shine on your leotard, please follow washing instructions carefully and wash immediately after use to avoid damage from perspiration.
Please be sure to check out our washing instructions / size guide prior to any purchase, as these can be subject to change.